Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

Subject to applicable law, you may ask for access to your personal data, request correction of inaccurate information, object to certain processing, or ask for deletion where we are not required to keep the data. You may also request restriction of processing in limited cases.

Available rights may depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To make a rights request, provide enough information for us to identify the relevant record and describe the action you want us to take. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

We may need to verify identity before acting on a request.

Data Retention

Enquiry records are kept for a practical period to manage follow-up and administration. Enrolment, attendance, payment, and course progress records are retained for the period needed to run the service, resolve disputes, meet accounting duties, and comply with applicable law. When data is no longer required, we delete it or anonymise it where appropriate.

We keep data only for as long as it is needed for the relevant purpose or legal obligation.

Policy Updates

Changes to This Policy

When we make material changes, we will update the policy on the website and take reasonable steps to draw attention to the revised version. The date of the latest update should be reviewed periodically.

We may revise this notice to reflect changes in our practices or legal requirements.

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, assess course level and timetable fit, confirm terms, manage enrolment, arrange lessons, support guided practice and progress review, process payments, maintain records, operate the website, improve service quality, and meet legal, accounting, and security obligations. Where online lessons are used, we also process data needed to support the session and technical connection.

We process personal data only for purposes connected to the website and course service.

02 · Sharing

Service Providers and Partners

We may share data with operational partners that help us host the website, manage communications, process payments, support online lessons, or maintain records. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, regulators, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address security, fraud, or similar concerns. We may also disclose information where necessary to establish, exercise, or defend legal claims.

Disclosure is limited to what is necessary for compliance or protection of legitimate interests.

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related details, attendance and progress information, and technical data from website use. Where online lessons are arranged, we may also process device and connection information needed to support the session.

The data we collect depends on the inquiry, enrolment, and course support steps used.

How We Collect Data

We receive data when you submit an enquiry, complete screening or enrolment steps, communicate with us by phone, email, form, or online consultation, and participate in scheduled lessons or progress reviews. We may also obtain limited technical data from your browser or device when you visit the site or use online learning tools.

Most information comes directly from the learner or from routine website and course interactions.

Cookies We Use

We may use session cookies that end when the browser is closed, persistent cookies that remain for a limited period, and similar technologies that help with security, navigation, and service performance. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

Cookie Controls

We use cookie and similar technologies to support basic site operation, remember preferences where available, and understand how the site is used. You can manage cookies through your browser controls, and you may need to clear stored cookies if you want to remove prior settings.

Browser settings can usually limit non-essential cookies, but some site functions may be affected.

Contact Information